Shipping Policy
Shipping Policy
At Hello Bisous, we do our best to pack and ship your order with care and efficiency.
Please review the information below before placing your order.
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is confirmed.
During busy periods, holidays, product launches, or promotional events, processing times may be slightly longer. If there is a significant delay, we will do our best to notify you by email.
Please note that order processing time is separate from shipping transit time.
Shipping Destinations
We currently ship within Canada and to the United States.
If you are located outside these regions and would like to place an order, please contact us before purchasing. We will review whether shipping options may be available for your location.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the size or weight of your order.
From time to time, we may offer free shipping promotions or special shipping rates. Any such offers will be clearly stated on our website when available.
Estimated Delivery Times
Estimated shipping times will vary depending on destination and carrier.
Typical delivery estimates may include:
- Canada: approximately 2 to 8 business days
- United States: approximately 4 to 10 business days
These timelines are estimates only and are not guaranteed. Delivery may take longer due to carrier delays, weather conditions, customs processing, high-volume seasons, or other factors beyond our control.
Tracking Information
If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your package has been shipped.
Please allow some time for the tracking information to update after the label has been created.
Delays
While we work hard to ensure orders are shipped promptly, Hello Bisous is not responsible for delays caused by shipping carriers, customs, weather, labor disruptions, or other external circumstances.
We appreciate your patience and understanding if unexpected shipping delays occur.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout.
Hello Bisous is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once the order has been processed.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, Hello Bisous is not responsible for lost or stolen packages.
If your package appears to be missing, we recommend that you:
- Check around your delivery location
- Ask household members or neighbors
- Contact the shipping carrier directly
- Reach out to us if you need support locating your tracking details
Customs, Duties, and Taxes
For orders shipped outside Canada, customs duties, import taxes, and other related fees may apply depending on your country or region.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Contact Us
If you have any questions about shipping, please contact us at:
We are always happy to help.