Return & Refund Policy

At Hello Bisous, we hope you love what you receive. Please review the policy below before placing an order.

Exchange Only - No Refunds

Hello Bisous offers exchanges only. We do not offer refunds for online or in-store purchases unless required by applicable law.

Exchange Window

Eligible items may be exchanged within 14 days of delivery for online orders, or within 14 days of purchase for in-store purchases.

Eligibility

To be eligible for exchange, items must be unused, in original condition, in original packaging where applicable, and accompanied by proof of purchase.

Non-Exchangeable Items

The following items are not eligible for exchange: custom or personalized items, final sale items, sale or clearance items, gift cards, used items, damaged or altered items not caused by us, and iron-on or custom patch products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@hellobisous.com with your order number, a short description, and clear photos. We will review the issue and help with an appropriate solution.

Return Shipping for Exchanges

Customers are responsible for return shipping costs unless the issue was caused by our error. Please use trackable shipping. Hello Bisous is not responsible for exchange returns lost in transit.

Order Cancellations

Please contact us as soon as possible. We may be able to help if your order has not yet been processed or shipped. Once an order has shipped, it cannot be cancelled.

Contact Us

For exchange questions, contact hello@hellobisous.com.